---
title: "Protection Plans & Policy | Vroam Bali Scooter Rental"
description: "Learn about Vroam's protection plans for your Bali scooter rental. Roadside assistance, damage protection coverage, terms and conditions."
lang: en
json-ld:
---

[vroam](/)

# Protection Plans & Policy

We want you to ride worry-free. Here's everything you need to know about how we protect you during your rental.

## Vroam Protection

Always included 

No matter which plan you choose, every Vroam rental comes with our advocacy guarantee. If any issue arises with the local shop — whether it's about damage assessment, repair costs, or deposit disputes — **our team will step in and negotiate on your behalf** to make sure you get a fair and transparent arrangement.

You're never alone when renting with Vroam.

## Roadside Assistance

Included free 

If your bike breaks down due to a mechanical issue, we've got you covered at no extra cost.

-   24/7 roadside assistance across Bali
-   Free bike replacement in case of mechanical failure
-   Tire puncture & breakdown support
-   Phone support in English & French

## Damage Protection

Optional add-on 

For extra peace of mind, our Damage Protection takes care of repair costs if the bike gets damaged during your rental. **You'll never pay more than IDR 1,500,000 per incident**, no matter the damage — so you can ride stress-free.

### What's covered

-   Damage to the bike caused by a third party
-   Damage resulting from an accident (must be reported to Vroam within 24 hours)
-   Scratches, dents, and body damage from normal riding incidents
-   Capped liability — you pay at most IDR 1,500,000 per claim

### Conditions & Requirements

-   **Photo documentation required:** You must take photos of the bike from all angles (front, back, both sides, handlebars, and any existing marks) **within 1 hour of picking up the bike** and share them with Vroam. Without this documentation, claims cannot be processed. 
-   **Accident reporting:** Any accident or incident must be reported to Vroam within 24 hours of occurrence. 

### Franchise (Deductible)

Each claim is subject to a franchise of **IDR 1,500,000** per incident — that's the maximum you'll ever pay, no matter how serious the damage. Vroam covers everything above that.

### Pricing

Pricing depends on the scooter category (more powerful bikes have a higher daily rate) and is calculated on the total rental duration and number of bikes. The exact amount is shown when you select the cover at checkout.

## What's not covered

-   Damage caused intentionally or through gross negligence
-   Damage occurring while the bike is operated by an unauthorized driver
-   Damage occurring while the driver does not hold a valid driving license
-   Loss or theft of the bike (unless a police report is filed)
-   Personal belongings or injuries — we recommend travel insurance for those
-   Damage not documented with initial photos within the required timeframe

## Claims & Refunds

Once a claim has been submitted and approved, refunds are processed and issued **within 90 days** of the claim date. Vroam will keep you updated on the status of your claim throughout the process.

Ready to rent a scooter in Bali?

[Search rentals](/search)· [Browse bike models](/bike-models)· [Insurance overview](/scooter-insurance-bali)

Questions about our protection plans? We're here to help.

[Chat with us on WhatsApp](https://wa.me/16466767256)

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